We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.
To arrange a return, you can contact us at service@marioevictor.com. Please note that returns must be sent to the following address: Hauptstraße 42/A, 5600 St. Johann im Pongau, Austria
If your request is accepted, you can return your order to us and you will receive instructions on how and where to send your package. Items returned to us without a return request first being made will not be accepted. Please note that it may take longer than expected to ship your items if you do not reside in the European Union.
ATTENTION: You as the customer are responsible for the return shipping. You will not receive a label from us.
If you have any questions about returns, you can always contact us at service@marioevictor.com or write to us via our chatbot.
